Dear Publisher:
We’re excited about the
possibility of helping your publishing efforts, and we feel confident that we can
effectively and efficiently complement your operation.
We provide a clean, orderly and
secure warehouse for the storage of books, as well as a full range of order processing.
We normally ship orders within 48
hours of receipt. Usually we’ll get your orders billed and shipped the same
day. You won’t beat that, anywhere. And we pride ourselves on our accuracy, as well
as our quick turnaround. Post Office service, UPS and RPS and major freight carriers are
all used.
We specialize in small
publishers. Publishers like yourself. Nobody gets lost at our shop. What happens
when we get busy? No problem. We draw on several ‘sometime’ workers to keep the
orders moving. When you do a special promotion, just tell us and we gear up for it.
When shopping for book fulfillment,
don’t get lost at some no-name facility where you never speak to the same person
twice. When you call Intrepid if you have a problem or need an answer you don’t just
talk to some clerk. You’ll talk to one of the officers at our company.
We’re a small, hands-on
business. If you drop in on us unexpectedly, chances are you’ll find one of us
feeding your day’s orders into the computer ourselves — or packing your books.
If you’re looking for a big facility (our building is 28,000 square feet with room to
grow!) where the executives never loosen their ties, we may not suit you. (We don’t
wear ties to work. They get in the way.) But if you like the idea of a small facility
where the boss remembers the order that came in yesterday — or last month — from
Zilch’s Bookstore — in fact, where the boss may have packed the order
himself — Intrepid just might be what you are looking for.
We
offer two types of fulfillment for publishers, Pick and Pack and Complete Order Processing:
Pick
and Pack clients deliver to us labels or invoices via a variety of ways
(fax, modem, mail, in person, etc.). We pick their order from live shelf stock and package
it in preparation for shipping.
Complete Order Processing includes
all of the above plus complete caging and cashiering (receipt of orders, key codes and
source codes monitored manually, billings and banking,) invoice and label generation, Post
Office boxes if desired, inventory control, customer service, processing returns and
exchanges, UPS manifesting, computer generated sales, marketing, inventory and royalty
reports. Fulfillment fees for both of the above methods cover shipping, cartons, yearly
physical inventory, receiving new titles, delivery to the post office or UPS pick up, and
physical inventories of individual titles as needed.
We would value having you as a client. In our twenty years of operation we have grown
significantly. But we will never outgrow our basic business philosophy. We treat our
clients the way we like to be treated. We have a bright and enthusiastic staff that treats
a client’s business as if it is its own.
Thank you again for this opportunity to present our services and I look forward to hearing
from you. We hope you will consider The Intrepid Group as your fulfillment choice.
Sincerely,
Arthur
Arthur Maranjian
Vice President
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